Q: Shipping & Returns

– UK: £8.95+Vat for Royal Mail or DPD Next Business Day (After Production) – INTERNATIONAL EUROPE: From £14.99 for DPD International 2-5 Business Days Delivery (After Production). All International orders will incur import taxes and fees. – INTERNATIONAL WORLDWIDE: From £40.00 For DPD International 3-10 Business Days Delivery (After Production). All International orders will incur import taxes and fees. – RETURNS POLICY: All custom/personalised items are non-returnable unless a fault has occurred within the embroidery process . If you have ordered a blank sample, a 5% re-stocking fee will be applicable and you will be liable for the return postage cost. #text-3413048337 { font-size: 0.95rem; }

Q: Sample Hats

– SAMPLE HATS: Sample hats can be bought for you to try on for size or to check the quality of the products. The hats will be chargeable and delivery is £8.95 via Royal Mail. If you return the hat and place an order, we can refund you the price of the hat. – RETURNING SAMPLES: Upon returning your samples, you will be charged a small re-stocking fee of 10% of the value of the hat. You will be liable for the cost of returning the hats. #text-4185485850 { font-size: 0.95rem; }

Question 1

Thread Colours

Accepted Answer

Designs can have a maximum of 15 different colours. We recommend keeping designs to the fewest number of colours possible.

We stock over 100 different coloured threads. Here’s just a small selection of some of our most popular colours. We always do our best to match the colours in your logo to the closest match of thread but it you require a particular pantone colour, please get in touch with us.

Please Note: Different screens can display colours differently. Colours are more vibrant in person. We only use high quality Madeira 100% polyester thread.

#text-4023386258 { font-size: 0.95rem; text-align: center; }

Black

#col-1439820751 > .col-inner { margin: 0px 0px -30px 0px; }

White

#col-2142656972 > .col-inner { margin: 0px 0px -30px 0px; }

Silver

#col-2059125221 > .col-inner { margin: 0px 0px -30px 0px; }

Grey

#col-237643088 > .col-inner { margin: 0px 0px -30px 0px; }

Light Blue

#text-1427828206 { text-align: center; }

#col-834199065 > .col-inner { margin: 0px 0px -30px 0px; }

Cyan

#col-951892724 > .col-inner { margin: 0px 0px -30px 0px; }

Blue

#col-2029343970 > .col-inner { margin: 0px 0px -30px 0px; }

Navy

#col-1744147380 > .col-inner { margin: 0px 0px -30px 0px; }

Purple

#col-1329817444 > .col-inner { margin: 0px 0px -30px 0px; }

Light Green

#text-3121434112 { text-align: center; }

#col-249158114 > .col-inner { margin: 0px 0px -30px 0px; }

Green

#col-1195863689 > .col-inner { margin: 0px 0px -30px 0px; }

Olive Green

#text-20967218 { text-align: center; }

#col-1536281569 > .col-inner { margin: 0px 0px -30px 0px; }

Yellow

#col-1607274900 > .col-inner { margin: 0px 0px -30px 0px; }

Sunflower

#col-976319539 > .col-inner { margin: 0px 0px -30px 0px; }

Orange

#col-164704539 > .col-inner { margin: 0px 0px -30px 0px; }

Gold

#col-268832229 > .col-inner { margin: 0px 0px -30px 0px; }

Tan

#col-2112243763 > .col-inner { margin: 0px 0px -30px 0px; }

Brown

#col-1275660981 > .col-inner { margin: 0px 0px -30px 0px; }

Pink

#text-4097620579 { text-align: center; }

#col-1804606456 > .col-inner { margin: 0px 0px -30px 0px; }

Red

#text-1037147862 { text-align: center; }

#col-1683868715 > .col-inner { margin: 0px 0px -30px 0px; }

Neon Yellow

#text-1501585271 { text-align: center; }

#col-1991357806 > .col-inner { margin: 0px 0px -30px 0px; }

Neon Orange

#text-454160687 { text-align: center; }

#col-1656085514 > .col-inner { margin: 0px 0px -30px 0px; }

Neon Green

#text-3250411194 { text-align: center; }

#col-1623915261 > .col-inner { margin: 0px 0px -30px 0px; }

Neon Pink

#text-3046721423 { text-align: center; }

#col-1414152437 > .col-inner { margin: 0px 0px -30px 0px; }

Question 2

Flat, 3D or Specialist Embroidery

Accepted Answer

#image_856285691 { width: 100%; }

Flat Stitch Embroidery

Flat stitch embroidery is best for intricate designs. Like any types of embroidery, there are limitations. If you have small text in your design, we require the height of your text to be at least 7mm in height to achieve clear embroidery results.

#image_2104032690 { width: 100%; }

3D Puff Embroidery

3D embroidery best suits simple designs with large areas of colour or script/block style text. For more information on achieving the best results for 3D embroidery, click HERE Please contact us to check if your logo is possible for 3D embroidery

#image_1817403901 { width: 100%; }

Specialist Effect Embroidery

If you’re looking for something a little more special, we offer a variety of embroidery effects that will make your caps stand out from the rest. Contact us for more information.

Question 3

Embroidery / Logo Placement

Accepted Answer

MAX AREA

80mm wide x 60mm high

MAX AREA

140mm wide x 70mm high

MAX AREA

80mm wide x 60mm high

MAX AREA

90mm wide x 40mm high

MAX AREA

60mm wide x 60mm high

MAX AREA

60mm wide x 60mm high

Question 4

Customisation Questions

Accepted Answer

What Are My Options?

All custom caps include 1 x front embroidered logo up to 12,000 stitches. You can opt to have your logo embroidered on the left, centre or right hand side of the front of the cap. There are many different colour cap options to choose from.

What If I Want More Than 1 Logo?

If you’re wanting a logo on the front and a logo on the side and/or back – please send us an email detailing your requirements along with a copy of your logos and we can provide you with a quote. SEND EMAIL

Concerned About Stock Levels?

If you’re placing a large order, please hit the chat button or give us a quick call to check on current stock levels. *Please Note: We do our best to keep these as accurate as possible at the time of ordering, however, they are liable to change and may result in some delays.

What Happens After I’ve Placed My Order?

Once you have placed your order, our artwork team will look over your uploaded logos and contact you if they have any questions/queries. When uploading your artwork, we ask for high res 300dpi JPEG files or vector files such as PDF, EPS, SVG or AI. If you upload a low res file we may need to charge a design fee of £25+vat per logo.

Do I Receive A Mock-Up/Visual?

If you’ve selected the Premium Setup option, a visual mockup will be sent to you to approve prior to us running test samples of your artwork.

Things To Consider:

– Not all logos can be 3D stitched. View our 3D embroidery page HERE to view some tips about getting the best results
– We do our best to try and represent the cap colour images as close as possible
– Artwork must be the same on all units. You can however, have a different selection of cap colours to make up the unit quantity.

All our hats are available to have your own logo, initials and or name customised on them. Therefore, check out the other hats in the SHOP.

#text-3131518411 { font-size: 0.95rem; }

Question 5

Shipping & Returns

Accepted Answer

– UK: £8.95+Vat for Royal Mail or DPD Next Business Day (After Production)

– INTERNATIONAL EUROPE: From £14.99 for DPD International 2-5 Business Days Delivery (After Production). All International orders will incur import taxes and fees.

– INTERNATIONAL WORLDWIDE: From £40.00 For DPD International 3-10 Business Days Delivery (After Production). All International orders will incur import taxes and fees.

– RETURNS POLICY: All custom/personalised items are non-returnable unless a fault has occurred within the embroidery process . If you have ordered a blank sample, a 5% re-stocking fee will be applicable and you will be liable for the return postage cost.

#text-3413048337 { font-size: 0.95rem; }

Question 6

Sample Hats

Accepted Answer

– SAMPLE HATS: Sample hats can be bought for you to try on for size or to check the quality of the products. The hats will be chargeable and delivery is £8.95 via Royal Mail. If you return the hat and place an order, we can refund you the price of the hat.

– RETURNING SAMPLES: Upon returning your samples, you will be charged a small re-stocking fee of 10% of the value of the hat. You will be liable for the cost of returning the hats.

#text-4185485850 { font-size: 0.95rem; }

Question 7

Care Instructions

Accepted Answer

PLEASE REFER TO HAT OR GARMENT LABEL FOR CARE INFORMATION

#text-1041010626 { font-size: 0.95rem; }

Brands

Size

Cap Styles

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Custom Square Printed Stickers

Custom Square Printed Stickers

Please add a minimum quantity of 12 hats You will only be able to add your chosen hats to the basket once all the options have been selected #text-10531494 { font-size: 1rem; line-height: 1.5; text-align: center; color: #777777; } #text-10531494 > * { color: #777777; }

Please add a minimum quantity of 12 hats

CHOOSE YOUR HAT COLOURS

Description

Custom Square Printed Stickers

Looking for different style stickers?

SQUARE STICKERS

CLEAR STICKERS

CHROME STICKERS

DIE-CUT STICKERS

Looking for different style stickers?

SQUARE STICKERS

CLEAR STICKERS

CHROME STICKERS

DIE-CUT STICKERS

EMBROIDERY INFORMATION

Here's some helpful information just incase you have some questions about the type of embroidery or thread colours.

Flat Stitch Embroidery

3D Puff Embroidery

Specialist Effect Embroidery

MAX AREA

MAX AREA

MAX AREA

MAX AREA

MAX AREA

MAX AREA

FAQs

What Are My Options?

What If I Want More Than 1 Logo?

Concerned About Stock Levels?

What Happens After I’ve Placed My Order?

Do I Receive A Mock-Up/Visual?

Things To Consider:

We also offer these applications...

Woven Patches

Rubber Badges

Metal Badges

Subliblock Patch

My Account

Information

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Please add a minimum quantity of 12 hats

You will only be able to add your chosen hats to the basket once all the options have been selected