SHIPPING & RETURNS

WE HAVE PROCESSED AND SHIPPED OUT MORE THAN 1,500 ORDERS TO CUSTOMERS LOCATED ALL OVER THE WORLD. HERE YOU’LL FIND INFORMATION ABOUT OUR SHIPPING SERVICES AS WELL AS OUR RETURN AND EXCHANGE POLICIES.

SHIPPING

OUR PRODUCTS ARE NORMALLY SHIPPED WITHIN 4-9 BUSINESS DAYS VIA OUR PREFERRED CARRIER, ROYAL MAIL (1ST CLASS POSTAGE) OR PARCELFORCE 24HR/48HR, BUT PLEASE BE AWARE THAT SOME OF OUR PRODUCTS ARE EMBROIDERED/PRINTED TO ORDER AND WE MAY NOT BE HOLDING THE BLANK STOCK AT THE TIME OF RECEIVING YOUR ORDER WHICH WOULD RESULT IN A DELAY.

ALL SHIPPING TIMES PROVIDED BY DESIGN BY CREATIVE LTD ARE ESTIMATES OF THE ROYAL MAIL POSTAL SERVICE AND ARE NOT GUARANTEED. PLEASE VISIT WWW.ROYALMAIL.COM FOR MORE INFORMATION.

INTERNATIONAL SHIPMENTS MAY BE SUBJECT TO ADDITIONAL CUSTOMS/TAX CHARGES DEPENDING ON EACH INDIVIDUAL COUNTRY’S TAX AND DUTIES POLICIES. CREATIVE SNAPBACKS IS NOT RESPONSIBLE FOR THESE EXTRA CHARGES.

ORDERS MUST PROVIDE A VALID ADDRESS AND ANY UNDELIVERABLE PACKAGES RETURNED TO OUR OFFICES DUE TO ADDRESS ISSUES MAY REQUIRE ADDITIONAL SHIPPING CHARGES RESPONSIBLE TO YOU, THE PURCHASER.

RETURNS

ALL RETURNS ARE ACCEPTED UP TO 14 DAYS FROM THE DATE THE ORDER IS RECEIVED. ELIGIBLE RETURN ITEMS MUST BE UNUSED, IN THE SAME CONDITION THEY ARE RECEIVED, AND SHIPPED BACK IN THE ORIGINAL PACKAGING – INCLUDING YOUR RECEIPT/INVOICE OF PURCHASE.

UNFORTUNATELY, WE CAN NOT ACCEPT RETURNS ON CUSTOM AND/OR PERSONALISED ITEMS, ITEMS THAT HAVE BEEN ORDERED IN THE WRONG COLOUR/SIZE/STYLE/PATTERN OR ITEMS THAT DO NOT MEET THE ABOVE CRITERIA. WE CAN HOWEVER ACCEPT RETURNS IN THE INSTANCE WHERE WE, DESIGN BY CREATIVE LTD, HAVE MADE A MISTAKE OR THE GARMENTS THEMSELVES ARE FAULTY.

YOU, THE CUSTOMER, WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN RETURN SHIPPING COSTS, AND ALL SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU CHOOSE TO RECEIVE A REFUND, PROVIDING THAT YOUR ITEMS ARE ELIGIBLE FOR A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.

WE RECOMMEND USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE AS DESIGN BY CREATIVE LTD DOES NOT AND CAN NOT GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM(S).

TO INITIATE A RETURN, PLEASE SEND AN EMAIL TO SALES@DESIGNBYCREATIVE.CO.UK INCLUDING YOUR ORDER/INVOICE NUMBER AND A BRIEF EXPLANATION FOR YOUR RETURN REASON OF YOUR REQUESTED RETURN ITEM(S).

REFUNDS (IF APPLICABLE)

ONCE YOUR RETURN REACHES OUR OFFICE AND IS INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM AND WHETHER OR NOT YOUR REFUND WAS ACCEPTED OR ELIGIBLE.

IF YOUR ITEM IS APPROVED, YOUR REFUND WILL BE PROCESSED AND A CREDIT WILL BE AUTOMATICALLY APPLIED TO THE PAYPAL ACCOUNT UNDER WHICH THE ORIGINAL PURCHASE WAS MADE. IF YOU PAID VIA BANK TRANSFER, YOU WILL NEED TO SUBMIT YOUR DETAILS TO US SO THAT WE CAN CREDIT YOUR ACCOUNT. PLEASE NOTE,  PAYPAL PAYMENTS  MAY TAKE UP TO 72 HOURS TO APPEAR IN YOUR ACCOUNT.

IN THE EVENT THAT YOU DON’T RECEIVE YOUR REFUND WITHIN THE TIME FRAMES ABOVE, PLEASE CONTACT PAYPAL, AS IT MAY TAKE ADDITIONAL TIME FOR THEM TO PROCESS YOUR REFUND.

IF YOU’VE TAKEN THE ABOVE STEPS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND, PLEASE CONTACT US.

SALE ITEMS (IF APPLICABLE)

REFUNDS ARE ACCEPTED ON ALL REGULAR PRICED ITEMS ONLY. UNFORTUNATELY, DISCOUNTED AND SALE ITEMS  ARE ON AN “AS-IS” SALE STATUS AND CANNOT BE REFUNDED.

EXCHANGES (IF APPLICABLE)

PRODUCT EXCHANGES ARE ACCEPTED ON ITEMS WITH SIZING ISSUES, AND MAY ONLY BE EXCHANGED FOR THE SAME PARENT PRODUCT IN A DIFFERENT SIZE. ITEMS WHICH HAVE BEEN CUSTOMISED ARE NOT ELIGIBLE FOR EXCHANGES. THESE ITEMS MUST BE UNUSED, IN THE SAME CONDITION THEY ARE RECEIVED, AND SHIPPED BACK IN THE ORIGINAL PACKAGING – INCLUDING YOUR RECEIPT OR PROOF OF PURCHASE.

PLEASE NOTE THAT TRANSIT TIMES ON EXCHANGED PRODUCTS MAY VARY DEPENDING ON YOUR GEOGRAPHIC LOCATION.

TO INITIATE AN EXCHANGE, PLEASE SEND AN EMAIL TO SALES@DESIGNBYCREATIVE.CO.UK INCLUDING YOUR ORDER/INVOICE NUMBER AND YOUR REQUESTED EXCHANGE ITEM SIZE(S).

STILL HAVE QUESTIONS? CONTACT US FOR MORE INFORMATION.