What Is Your Minimum Order Quantity?
We can embroider 1 piece, but this item will take the entire setup charge and will be expensive.
For embroidery we would recommend about 10 pieces., but for a real juicy price a higher piece order will work out cheaper per piece.
TRANSFER OR VINYL PRINTING
Transfer printing starts at 1 unit or more. We recommend this method if you are only looking for a few pieces.
STICKERS & BANNERS
We sell per meter, so depending on the size of your logo or design would dictate your minimum. On average it’s between 75-100 stickers per meter.
When Can I expect My Order?
7-10 WORKING DAYS
*It normally takes between 7-10 working days from when artwork is approved (this does not include shipping). Rush orders may be available at an additional cost, depending on the shop schedule.
Timing also depends on the size of the order and what is required for example you require woven labels to be made and sewn onto the garments will take longer.
What file Types Will My Artwork Need To Be In?
ai, eps or vector pdf
.ai – Adobe Illustrator CC – Vector File
.eps – Encapsulated Post Script CC – Vector File
.psd – Photoshop 300dpi to size with colours separated on layers
OR a high-resolution .JPG that we can convert to artwork for a £15.00 ex vat minimum charge, depending on the design. For more information on artwork files, check out our Artwork Guidelines page.
Will You Print On My Customer Supplied Garments?
SUPPLYING MY OWN GARMENTS
You can supply your own garments for us to decorate, but if there is a mishap, misprint or any decoration problem we don’t cover the cost of the item and you may still be charged for the print or decoration.
Please fill out and sign our Customer Supplied Garment Form we cannot proceed on any supplied items until the form has been signed and send back to us.
It does normally work out cheaper to order from us direct.
When Are You Open?
We are open weekdays, if you would like to come in, please call to make an appointment as we may be training or on another appointment.
Monday – Friday : 9am – 5pm
Saturday – Sunday: Closed
Bank Holdiays: Closed
Tel: 07970 923639
Do You Offer Design Services?
WE SURE DO
We have a in house top notch design team, give us a shout for your next project or if your require any adjustments to your design. We charge an hourly rate of £20 per hour for artwork.
What Is Your Return Policy?
Hope not… We only take back items with a genuine fault. We check all items throughly before they leave us, so we’re pretty sure there won’t be any problems. We don’t take back any mispells, so check that dictionary spelling. If returning blank items as they’re not what you wanted, there is a restocking fee and we can’t refund the postage.
We offer a 14 Day Return on all blank items sold via designbycreative.co.uk. Please ensure items are in the same condition & packaging they were supplied when delivered.
If there is a problem or delay with your order & a deadline is missed, which is very uncommon, but could happen Design By Creative Ltd cannot be held responsible for loss of sales or any other costs this may incur to you.
Typically when a deadline is missed you will be refunded the cost of the postage or the express order fee if one was paid.
COMPANY AND CONTACT DETAILS